At Maruh, we aim to make every part of your shopping experience as seamless as possible.
We offer a selection of payment methods to make competing your purchase simple and convenient.
ACCEPTED PAYMENT METHODS
Available payment methods will be displayed at checkout. Depending on your location, these may include credit and debit cards, digital wallets, and other supported options.

PAYMENT PROCESSING
All payments are processed at checkout through the available payment providers. Orders are considered confirmed once payment has been successfully completed.

PAYMENT SECURITY
We take payment security seriously. Transactions are handled through the payment services available on our website to help ensure a secure checkout experience.

PAYMENT ISSUES
If your payment is unsuccessful, please check your payment details and try again. Should you continue to experience difficulties, you may contact your payment provider or reach out to customer support team for assistance.


For any payment-related enquiries, please contact us at customer maruh.brand@gmail.com


Maruh
Payments
We are pleased to offer complimentary worldwide shipping.

Please note that, depending on your destination, orders may be subject to local customs duties, taxes, or VAT, which are the responsibility of the recipient.

Custom-made pieces are created upon request.
Due to the limited availability of certain pearls, natural stones, and artisanal glass elements, please allow 1–3 weeks for preparation before dispatch.

All orders are shipped via DHL Express. Delivery times typically range from 5–10 business days, depending on the destination.
Prior to dispatch, you will receive a tracking number to follow its journey.

For urgent orders or special delivery requests, please contact us at maruh.brand@gmail.com.
We will do our best to accommodate your needs.
Shipping
Each Maruh piece is thoughtfully handcrafted and assembled by hand, reflecting the care, artistry, and traditional craftsmanship of Bali before beginning its journey to its new home.

In keeping with the intimate and personal nature of our creations, we are unable to accept returns or offer refunds once an order has been delivered. As each piece is welcomed into its owner's personal space, we believe that every creation deserves a journey of its own.

We kindly encourage you to review all product descriptions and measurements carefully before placing your order. Should you have any questions prior to purchase, we are always happy to assist.

In the unlikely event that your order arrives damaged or incorrect, please contact us at order@maruh.com, and we will gladly assist you in finding a suitable solution.
Refunds & Returns
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